customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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plan your voip phone system with uplync communications

It’s easy to get overwhelmed when planning exactly how your hosted VoIP phone system should work. Given the system’s flexibility, you can make it as simple or complex as you like. If you aren’t the person who answers most incoming calls, it’s best to consult with those staff members who do. They have the best…

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new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…

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Traffic jam depicting voip phone gridlock

You’re cruising along chatting with a friend on your way to your next appointment. Suddenly, there’s silence. “Hello, hello…hey, did I lose you?” All you can hear are bits of your friend’s voice—cutting in and out, slowly transforming into Charlie Brown’s teacher—WAH wah wah WAH wah wah WAH. Raise your hand if you can relate. …

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Note: There are two common types of hosted VoIP phone companies. For this blog, we focus on those that operate essentially as your newly formed phone department. They manage the system installation, modifications and ongoing maintenance. You don’t need to become a phone expert. Instead, you can continue doing what you love—running your business.   You…

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A Person is sitting on the couch with a computer

Small business owners in Lafayette, Indiana, like yourself, have been tackling decisions related to this Coronavirus (COVID-19) pandemic. If your business model allows, you probably have most, if not all, employees working remotely from home. Or, you’re trying to figure out how to transition to a mobile workforce while still maintaining productivity.  Internet-based business phone…

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Mobile telephone uplync business phone services

Keeping your existing phone and fax numbers when switching to a VoIP phone company is a little like sitting in a traffic jam—you’re not sure exactly what’s happening ahead, but you have to wait until someone else moves before you can do anything. It is perhaps the biggest stressor for most small business owners. The…

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It’s a bold statement, sure. But, we see it all the time.  You are ready to change your business phone system. You gather quotes from providers, select your favorite, and schedule the installation. But, can you?  “What do you mean? I own the business. I can change phone companies whenever I want!” Sadly, you discover…

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Relaxing with Voip phone service in Lafayette IN

Wait, you’re saying there’s something that can help make the holiday season LESS stressful? Sign me up! It’s true.  The features and functionality of a Voice over IP (VoIP) phone system can help you proactively communicate with customers regarding holiday promotions you’re offering or changes in business hours. It can also make working from home…

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