Your Call Quality Fast Lane

car depicting the speed of QoS

Dial-In Your Call Quality with Traffic Shaping Cars are complex. There are tons of parts and pieces working together to ensure we safely get from Point A to Point B. When something’s not functioning correctly, the problem is sometimes obvious and easy to fix, like a flat tire. Other times, it can take even an…

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Part 2: VoIP Business Owner Turned A.T. Thru-Hiker

Voip company owner from Lafayette Indiana

This is the second in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. “Everyone has a plan until they get punched in the face.” – Mike Tyson Business classes and books love to talk about…

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Part 1: VoIP Business Owner Turned A.T. Thru-Hiker

VoIP phone company owner before the trip

This is the first in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. It’s not all that uncommon. Many entrepreneurs don’t start with a plan. Some don’t even intend on launching a business when they…

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Business Number Being Labeled as Spam? Here’s What To Do

eliminate spam risk on your Lafayette business phones

You’ve called a few customers who usually pick up on the first or second ring, but now, they’re sending you to voicemail. What’s changed? Did you do something to jeopardize the business relationship? Probably not!  Your phone number’s caller ID may be appearing as “spam risk,” “spam likely,” “potential spam,” or some variation indicating the…

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What You Should Know Before Switching to VoIP

what you need to know about voip

You’ve decided to eliminate your outdated analog phone system and switch to a Voice over IP (VoIP) system. Congrats! Now, it’s time to start the transition! There are a few key differences between the two platforms you should know before, during, and after the process.  For example, what are the main technical differences between an…

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Do you need to switch to VoIP?

You need to upgrade to voip

Business owners ask themselves this question all the time, and it’s an important one to answer correctly. A VoIP (Voice over Internet Protocol) phone system may not be the right solution if you don’t need the benefits it provides, such as cutting costs by having your own PBX (Private Branch Exchange), the ability to customize…

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Avoid Caller Confusion with Holiday Phone Greetings

happy holidays from UpLync

Buying last-minute Secret Santa gifts, organizing the annual office holiday party, running sales and promotions for customers—the silly season is in full swing. With so many distractions, it’s easy to overlook the basics, like changing your company’s voicemail greeting to improve your customers’ experience. Hello, You’ve Reached… Your business will most likely change operating hours,…

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Gobble Up VoIP Features, Spend More Time With Family

Thanksgiving reminds us to express gratitude and reflect on what we’re thankful for — family, friends, good health. We tend to overlook the little things that can make the most significant difference. The ones that make life easier each day — dishwashers, microwaves, fast Internet connections, etc.  Maybe even the features of your business’ Voice…

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Invasion of the Dial-Tone Snatchers

the sound of silence - VoIP Phones Lafayette, IN

Witches, cobwebs, gravestones, eerie music… It’s Halloween season and time for some horror stories – VoIP style. We asked our customers for their scariest phone-related situations. Here’s a small sample of what we heard.  DOA Dial-Tone  I showed up to the office like any other day, put my lunch in the fridge, and plopped down…

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A Bridge Over Troubled Internet

bridge under construction for uplync

Think back to the last time the internet crashed at your office. Was it a little chaotic? No computers, no phones, no point of sale system. Staff barging in and pinging you on chat, asking you what’s going on while you’re trying to call the internet provider (ISP).  Sometimes, it’s just a blip, and the…

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