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When we ask potential business phone customers if they also need fax service, we typically get the same reactions. One involves a cringing face with a reluctant, “yes.” The other is almost always the question… “People still fax?” Yep. It’s 2019 and businesses are still faxing. In the last few…Read More
When Lafayette-based Wintek Corporation opened its data center a few years ago, the wheels started turning here at UpLync. We wanted in! The servers running our internet-based phone systems were located in Chicago, Milwaukee, and Phoenix. There’s nothing technically wrong with housing our hardware in those cities, but why not…Read More
REPRESENTATIVE, REPRESENTATIVE, REPRESENTATIVE…HUMAN, PERSON, FRONT DESK…HELP! We’ve all been there. We call a business and need to complete a simple task or ask a question. Yet, the “robot” on the other end of the line makes it almost impossible. You don’t want customers to face the same frustration when they…Read More
Your phone contract may be expiring soon. Do you know when?
“I’m not in a contract. I don’t have to worry about that,” you think…Read More
Changing your company’s phone system requires some planning for a smooth transition. You need to figure out what features you want on each phone, what should happen when a call comes in, who receives the voicemail, and on it goes. The short-term tasks associated with implementation sometimes mask a larger…Read More
Many small business owners don’t wake up in the morning thinking, “Today, I will figure out what new phone system I want!” No, phone systems and service doesn’t typically rise to the top of your have-to-do-now list until something breaks or you get a shockingly high phone bill because your…Read More