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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

By UpLync | September 18, 2020
customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably…

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Go With the Call Flow – Planning Your Business Phone System

By UpLync | August 27, 2020
plan your voip phone system with uplync communications

It’s easy to get overwhelmed when planning exactly how your hosted VoIP phone system should work. Given the system’s flexibility, you can make it as simple or complex as you like. If you aren’t the person who answers most incoming calls, it’s best to consult with those staff members who…

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Behind the Curtain: Your 5-Step VoIP Phone System Installation

By UpLync | July 31, 2020
new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what…

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VoIP Phone Gridlock? UpLync Can Help

By UpLync | June 24, 2020
Traffic jam depicting voip phone gridlock

You’re cruising along chatting with a friend on your way to your next appointment. Suddenly, there’s silence. “Hello, hello…hey, did I lose you?” All you can hear are bits of your friend’s voice—cutting in and out, slowly transforming into Charlie Brown’s teacher—WAH wah wah WAH wah wah WAH. Raise your…

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Installing Your New Business Phone System in Lafayette, Indiana

By UpLync | May 20, 2020

Note: There are two common types of hosted VoIP phone companies. For this blog, we focus on those that operate essentially as your newly formed phone department. They manage the system installation, modifications and ongoing maintenance. You don’t need to become a phone expert. Instead, you can continue doing what…

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Cubicle, Conference Room, Couch—Use VoIP to Connect with Customers from Anywhere

By UpLync | April 23, 2020

Holy cow! The COVID-19 pandemic has taken you for a ride this last month—determining if your small business is “essential” and then figuring out how to stay open while also keeping your employees and customers safe and healthy.  -OR- Scrambling to get employees set up to work from home and…

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