customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

Read More
new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…

Read More
Office worker business texting in lafayette indiana

Whether it’s a reminder for a doctor’s appointment or a coupon code for a discount at your favorite retail store, more businesses are texting you.  It makes sense.  Think about how you use texting in your personal life. Are you more likely to return a missed call from your mom or shoot her a text…

Read More
close up of servers for uplync wintek

When Lafayette-based Wintek Corporation opened its data center a few years ago, the wheels started turning here at UpLync. We wanted in! The servers running our internet-based phone systems were located in Chicago, Milwaukee, and Phoenix. There’s nothing technically wrong with housing our hardware in those cities, but why not have them closer to home…

Read More
use your cellphone as a business phone with uplync communication

Look around. Whether you’re at a grocery store, restaurant or park bench, you’re bound to see at least one person on a cellphone. People texting and talking on cellphones in public is commonplace today. However, using cellphones at work has traditionally been considered unprofessional behavior. While we don’t advocate employees perusing Facebook during meetings, you…

Read More
see how uplync communication in lafayette indiana compares to other phone companies

Think of all the phone companies you know. Let’s see…AT&T, Verizon, Frontier, CenturyLink…is that it? In this scenario, perception isn’t reality. The market has significantly changed, and there are many new phone companies available for businesses. Waiting until your existing phone system is on its last leg or your contract is nearly finished is too late to…

Read More
see how uplync communication can keep you connected to your customers

It started as an idea that you and a couple of friends had on a night out. It was small and not discussed at length, but the idea excited you. The next day, you decide to do some research and you discover that the idea is viable. After realizing that there is a market to…

Read More