Your Call Quality Fast Lane

car depicting the speed of QoS

Dial-In Your Call Quality with Traffic Shaping Cars are complex. There are tons of parts and pieces working together to ensure we safely get from Point A to Point B. When something’s not functioning correctly, the problem is sometimes obvious and easy to fix, like a flat tire. Other times, it can take even an…

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Part 2: VoIP Business Owner Turned A.T. Thru-Hiker

Voip company owner from Lafayette Indiana

This is the second in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. “Everyone has a plan until they get punched in the face.” – Mike Tyson Business classes and books love to talk about…

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Part 1: VoIP Business Owner Turned A.T. Thru-Hiker

VoIP phone company owner before the trip

This is the first in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. It’s not all that uncommon. Many entrepreneurs don’t start with a plan. Some don’t even intend on launching a business when they…

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Business Number Being Labeled as Spam? Here’s What To Do

eliminate spam risk on your Lafayette business phones

You’ve called a few customers who usually pick up on the first or second ring, but now, they’re sending you to voicemail. What’s changed? Did you do something to jeopardize the business relationship? Probably not!  Your phone number’s caller ID may be appearing as “spam risk,” “spam likely,” “potential spam,” or some variation indicating the…

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What You Should Know Before Switching to VoIP

what you need to know about voip

You’ve decided to eliminate your outdated analog phone system and switch to a Voice over IP (VoIP) system. Congrats! Now, it’s time to start the transition! There are a few key differences between the two platforms you should know before, during, and after the process.  For example, what are the main technical differences between an…

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Do you need to switch to VoIP?

You need to upgrade to voip

Business owners ask themselves this question all the time, and it’s an important one to answer correctly. A VoIP (Voice over Internet Protocol) phone system may not be the right solution if you don’t need the benefits it provides, such as cutting costs by having your own PBX (Private Branch Exchange), the ability to customize…

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Make Greater Connections at Expo

Announcement for Business Expo

We interrupt our regularly scheduled blog post to bring you this important message. While it pains us to admit this, using a voice over IP (VoIP) business phone system isn’t the only way to connect with your customers and prospects. In-person events are making a post-COVID(ish) comeback, and if you are a business owner, the…

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Talk “VoIP” to Me – The Latest Phone Lingo

When you’re immersed in a specific industry every day, it’s easy to forget that not everyone speaks the same business “language.” You throw around jargon that makes complete sense to coworkers, but when you use it with clients, they respond with the same face your grandma gave you when you first said LOL.  The tech…

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Adding VoIP Phones To Your Training Toolkit

uplync helps you train better with voip phones

It’s a shiny new year, and as a business owner, you might be considering new professional development or training options for your employees. Your business phones can often be used as a training tool, especially if you have a Voice over IP (VoIP) system with advanced features.  Better Phone System = Better Customer Service If…

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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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