Make Greater Connections at Expo

Announcement for Business Expo

We interrupt our regularly scheduled blog post to bring you this important message. While it pains us to admit this, using a voice over IP (VoIP) business phone system isn’t the only way to connect with your customers and prospects. In-person events are making a post-COVID(ish) comeback, and if you are a business owner, the…

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Talk “VoIP” to Me – The Latest Phone Lingo

When you’re immersed in a specific industry every day, it’s easy to forget that not everyone speaks the same business “language.” You throw around jargon that makes complete sense to coworkers, but when you use it with clients, they respond with the same face your grandma gave you when you first said LOL.  The tech…

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Adding VoIP Phones To Your Training Toolkit

uplync helps you train better with voip phones

It’s a shiny new year, and as a business owner, you might be considering new professional development or training options for your employees. Your business phones can often be used as a training tool, especially if you have a Voice over IP (VoIP) system with advanced features.  Better Phone System = Better Customer Service If…

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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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Behind the Curtain: Your 5-Step VoIP Phone System Installation

new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…

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Go Beyond the Traditional Business Phone – Business Texting

Office worker business texting in lafayette indiana

Whether it’s a reminder for a doctor’s appointment or a coupon code for a discount at your favorite retail store, more businesses are texting you.  It makes sense.  Think about how you use texting in your personal life. Are you more likely to return a missed call from your mom or shoot her a text…

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UpLync Moves Hardware Home

close up of servers for uplync wintek

When Lafayette-based Wintek Corporation opened its data center a few years ago, the wheels started turning here at UpLync. We wanted in! The servers running our internet-based phone systems were located in Chicago, Milwaukee, and Phoenix. There’s nothing technically wrong with housing our hardware in those cities, but why not have them closer to home…

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Do Texting and Business Go Together? A Word from Lafayette’s Trusted Phone Company

use your cellphone as a business phone with uplync communication

Look around. Whether you’re at a grocery store, restaurant or park bench, you’re bound to see at least one person on a cellphone. People texting and talking on cellphones in public is commonplace today. However, using cellphones at work has traditionally been considered unprofessional behavior. While we don’t advocate employees perusing Facebook during meetings, you…

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