VoIP internet phone service
I just called to say… THANK YOU
Thank you. When was the first time you heard those two words together? You may not remember because you were so young. What’s in a “Thank you?” “Thank you,” along with “please,” is one of the first phrases we learn. It’s packaged with developing manners and polite behavior during early childhood. For most people, saying…
Read MoreHappy Calls, Happy Customers
Changing voice over IP (VoIP) phone service providers or transitioning your old analog PBX system to internet-based phones doesn’t have to be a daunting task. It’s an opportunity to evaluate how you can use your phone system to increase office efficiencies and sales. Go With The Flow Start by considering what happens when a call…
Read MoreWho Drew the Phone System Short Straw?
Sam is the office manager at a local healthcare clinic. He oversees and supports all administrative staff and ensures that the clinic runs efficiently. From generating payroll to approving office supply orders, Sam covers it all. He loves his job. Well, except one task – managing the clinic’s phone system. It seemed easy enough at…
Read MorePart 3: VoIP Business Owner Turned A.T. Thru-Hiker
This is the third in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. I’m a big-picture thinker. It seems like most entrepreneurs and business owners have that trait in common. We have a vision that…
Read MoreYour Call Quality Fast Lane
Dial-In Your Call Quality with Traffic Shaping Cars are complex. There are tons of parts and pieces working together to ensure we safely get from Point A to Point B. When something’s not functioning correctly, the problem is sometimes obvious and easy to fix, like a flat tire. Other times, it can take even an…
Read MoreInvasion of the Dial-Tone Snatchers
Witches, cobwebs, gravestones, eerie music… It’s Halloween season and time for some horror stories – VoIP style. We asked our customers for their scariest phone-related situations. Here’s a small sample of what we heard. DOA Dial-Tone I showed up to the office like any other day, put my lunch in the fridge, and plopped down…
Read MoreGo UpLync! It’s Your Birthday!
Happy Birthday, UpLync! You’re officially 25. You can now rent a car without any restrictions or extra “young driver” fees. The Early Days Just like humans, UpLync has morphed and matured. It hasn’t always been a VoIP provider in Lafayette, IN. During its infancy in the late 1990s and early 2000s, UpLync went by GOIN,…
Read MoreBusiness Phones in Your Home Office
It’s getting close to decision time. Do you keep your office space that’s been sitting empty for the last year? Do you embrace running an entirely remote business, or create a hybrid option? There are contradicting studies floating around advocating for each one. Yet, for employees, the choice is obvious. In a recent survey from…
Read MoreIgnorance Isn’t Bliss – 4 VoIP Questions You’re Afraid to Ask
There are no dumb questions. Most of us have heard that from a teacher or two in our lifetime. Yet, asking what we consider to be a “dumb” or “silly” question is difficult for some people, especially in a business setting. We fear that asking it may make us appear somehow incompetent. If you happen…
Read MoreAdding VoIP Phones To Your Training Toolkit
It’s a shiny new year, and as a business owner, you might be considering new professional development or training options for your employees. Your business phones can often be used as a training tool, especially if you have a Voice over IP (VoIP) system with advanced features. Better Phone System = Better Customer Service If…
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