A Person is sitting on the couch with a computer

Small business owners in Lafayette, Indiana, like yourself, have been tackling decisions related to this Coronavirus (COVID-19) pandemic. If your business model allows, you probably have most, if not all, employees working remotely from home. Or, you’re trying to figure out how to transition to a mobile workforce while still maintaining productivity. 

Internet-based business phone systems have features and functionality that can make for a more seamless work environment change.

Cellphone apps

Most VoIP providers offer a cellphone app that integrates with your business phone system. It allows users to make outbound calls that appear as if they’ve originated from your office. 

FollowMe feature

When enabled, this feature redirects incoming desk phone calls to a personal cellphone. It also informs the user that they’re receiving a business-related call so they can answer appropriately. 

Business texting

Multiple users can send and receive text messages from a web browser or cellphone app using the business’s main telephone number. It masks the user’s personal phone number just like the other cellphone app. 

Desk phone relocation

Some internet-based phone systems give you the option to simply unplug your desk phone and take it home. After connecting it to power and the internet, the phone works exactly like it would if you were sitting at your office.

Existing system modifications

VoIP systems are much easier to change and customize than analog telephone systems. If you make any changes to your regular business practices, you can quickly modify your business hours, automated attendant greetings, voicemail recordings, etc. Your internet-based phone system is a key communication tool for your customers and prospects. If you are posting messages about business changes on your social media sites or emailing customers directly, remember to update your phone system as well. 

Business Phone Solutions

Depending on your VoIP provider, you might have to make all of the changes to your phone system using a website portal. These can be confusing and frustrating, especially during these uncertain times. 

Phone companies like UpLync Communications, a business phone, text and fax service provider in Lafayette, Indiana, will make system changes and assist you in implementing new technology, like the cell app, at no additional cost. Give us a call or text us at (765) 421-6072 to learn more about switching to UpLync.