Make Greater Connections at Expo

Announcement for Business Expo

We interrupt our regularly scheduled blog post to bring you this important message. While it pains us to admit this, using a voice over IP (VoIP) business phone system isn’t the only way to connect with your customers and prospects. In-person events are making a post-COVID(ish) comeback, and if you are a business owner, the…

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Go UpLync! It’s Your Birthday!

UpLync in Lafayette Indiana is celebrating its 25th birthday

Happy Birthday, UpLync!  You’re officially 25. You can now rent a car without any restrictions or extra “young driver” fees.  The Early Days Just like humans, UpLync has morphed and matured. It hasn’t always been a VoIP provider in Lafayette, IN. During its infancy in the late 1990s and early 2000s, UpLync went by GOIN,…

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Business Phones in Your Home Office

Voip business phones in the home office

It’s getting close to decision time. Do you keep your office space that’s been sitting empty for the last year? Do you embrace running an entirely remote business, or create a hybrid option?  There are contradicting studies floating around advocating for each one. Yet, for employees, the choice is obvious. In a recent survey from…

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Ignorance Isn’t Bliss – 4 VoIP Questions You’re Afraid to Ask

UpLync answers your VoIP questions

There are no dumb questions.  Most of us have heard that from a teacher or two in our lifetime. Yet, asking what we consider to be a “dumb” or “silly” question is difficult for some people, especially in a business setting. We fear that asking it may make us appear somehow incompetent.  If you happen…

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Surprise! No, It’s Not Your Birthday, Just Your Phone Bill

don't be surprised by hidden charges on VoIP Phones in Lafayette, IN

Surprise! You owe more money than you agreed to!  Unfortunately, unlike your birthday party, this surprise doesn’t include balloons and cake. (Well, unless someone has an awfully sick sense of humor.) Sure, surprises can be fun, but not when they involve your new Voice over IP (VoIP) business phone system and monthly service bill.    Old-school…

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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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Go With the Call Flow – Planning Your Business Phone System

plan your voip phone system with uplync communications

It’s easy to get overwhelmed when planning exactly how your hosted VoIP phone system should work. Given the system’s flexibility, you can make it as simple or complex as you like. If you aren’t the person who answers most incoming calls, it’s best to consult with those staff members who do. They have the best…

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Behind the Curtain: Your 5-Step VoIP Phone System Installation

new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…

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VoIP Phone Gridlock? UpLync Can Help

Traffic jam depicting voip phone gridlock

You’re cruising along chatting with a friend on your way to your next appointment. Suddenly, there’s silence. “Hello, hello…hey, did I lose you?” All you can hear are bits of your friend’s voice—cutting in and out, slowly transforming into Charlie Brown’s teacher—WAH wah wah WAH wah wah WAH. Raise your hand if you can relate. …

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Keep Talkin’ During COVID-19 – Lafayette, Indiana

A Person is sitting on the couch with a computer

Small business owners in Lafayette, Indiana, like yourself, have been tackling decisions related to this Coronavirus (COVID-19) pandemic. If your business model allows, you probably have most, if not all, employees working remotely from home. Or, you’re trying to figure out how to transition to a mobile workforce while still maintaining productivity.  Internet-based business phone…

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