What You Should Know Before Switching to VoIP

what you need to know about voip

You’ve decided to eliminate your outdated analog phone system and switch to a Voice over IP (VoIP) system. Congrats! Now, it’s time to start the transition! There are a few key differences between the two platforms you should know before, during, and after the process.  For example, what are the main technical differences between an…

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Do you need to switch to VoIP?

You need to upgrade to voip

Business owners ask themselves this question all the time, and it’s an important one to answer correctly. A VoIP (Voice over Internet Protocol) phone system may not be the right solution if you don’t need the benefits it provides, such as cutting costs by having your own PBX (Private Branch Exchange), the ability to customize…

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Avoid Caller Confusion with Holiday Phone Greetings

happy holidays from UpLync

Buying last-minute Secret Santa gifts, organizing the annual office holiday party, running sales and promotions for customers—the silly season is in full swing. With so many distractions, it’s easy to overlook the basics, like changing your company’s voicemail greeting to improve your customers’ experience. Hello, You’ve Reached… Your business will most likely change operating hours,…

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Invasion of the Dial-Tone Snatchers

the sound of silence - VoIP Phones Lafayette, IN

Witches, cobwebs, gravestones, eerie music… It’s Halloween season and time for some horror stories – VoIP style. We asked our customers for their scariest phone-related situations. Here’s a small sample of what we heard.  DOA Dial-Tone  I showed up to the office like any other day, put my lunch in the fridge, and plopped down…

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Make Greater Connections at Expo

Announcement for Business Expo

We interrupt our regularly scheduled blog post to bring you this important message. While it pains us to admit this, using a voice over IP (VoIP) business phone system isn’t the only way to connect with your customers and prospects. In-person events are making a post-COVID(ish) comeback, and if you are a business owner, the…

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Go UpLync! It’s Your Birthday!

UpLync in Lafayette Indiana is celebrating its 25th birthday

Happy Birthday, UpLync!  You’re officially 25. You can now rent a car without any restrictions or extra “young driver” fees.  The Early Days Just like humans, UpLync has morphed and matured. It hasn’t always been a VoIP provider in Lafayette, IN. During its infancy in the late 1990s and early 2000s, UpLync went by GOIN,…

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Business Phones in Your Home Office

Voip business phones in the home office

It’s getting close to decision time. Do you keep your office space that’s been sitting empty for the last year? Do you embrace running an entirely remote business, or create a hybrid option?  There are contradicting studies floating around advocating for each one. Yet, for employees, the choice is obvious. In a recent survey from…

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Ignorance Isn’t Bliss – 4 VoIP Questions You’re Afraid to Ask

UpLync answers your VoIP questions

There are no dumb questions.  Most of us have heard that from a teacher or two in our lifetime. Yet, asking what we consider to be a “dumb” or “silly” question is difficult for some people, especially in a business setting. We fear that asking it may make us appear somehow incompetent.  If you happen…

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Surprise! No, It’s Not Your Birthday, Just Your Phone Bill

don't be surprised by hidden charges on VoIP Phones in Lafayette, IN

Surprise! You owe more money than you agreed to!  Unfortunately, unlike your birthday party, this surprise doesn’t include balloons and cake. (Well, unless someone has an awfully sick sense of humor.) Sure, surprises can be fun, but not when they involve your new Voice over IP (VoIP) business phone system and monthly service bill.    Old-school…

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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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