Surprise! No, It’s Not Your Birthday, Just Your Phone Bill

don't be surprised by hidden charges on VoIP Phones in Lafayette, IN

Surprise! You owe more money than you agreed to!  Unfortunately, unlike your birthday party, this surprise doesn’t include balloons and cake. (Well, unless someone has an awfully sick sense of humor.) Sure, surprises can be fun, but not when they involve your new Voice over IP (VoIP) business phone system and monthly service bill.    Old-school…

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How May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support

customer service rep using VoIP phones from Uplync

Tell me about the best customer service experience you’ve ever had.  Now, describe the worst.  Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…

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Go With the Call Flow – Planning Your Business Phone System

plan your voip phone system with uplync communications

It’s easy to get overwhelmed when planning exactly how your hosted VoIP phone system should work. Given the system’s flexibility, you can make it as simple or complex as you like. If you aren’t the person who answers most incoming calls, it’s best to consult with those staff members who do. They have the best…

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Behind the Curtain: Your 5-Step VoIP Phone System Installation

new voip phones installed

The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…

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VoIP Phone Gridlock? UpLync Can Help

Traffic jam depicting voip phone gridlock

You’re cruising along chatting with a friend on your way to your next appointment. Suddenly, there’s silence. “Hello, hello…hey, did I lose you?” All you can hear are bits of your friend’s voice—cutting in and out, slowly transforming into Charlie Brown’s teacher—WAH wah wah WAH wah wah WAH. Raise your hand if you can relate. …

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Keep Talkin’ During COVID-19 – Lafayette, Indiana

A Person is sitting on the couch with a computer

Small business owners in Lafayette, Indiana, like yourself, have been tackling decisions related to this Coronavirus (COVID-19) pandemic. If your business model allows, you probably have most, if not all, employees working remotely from home. Or, you’re trying to figure out how to transition to a mobile workforce while still maintaining productivity.  Internet-based business phone…

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