Traffic jam depicting voip phone gridlock

You’re cruising along chatting with a friend on your way to your next appointment. Suddenly, there’s silence. “Hello, hello…hey, did I lose you?” All you can hear are bits of your friend’s voice—cutting in and out, slowly transforming into Charlie Brown’s teacher—WAH wah wah WAH wah wah WAH.

Raise your hand if you can relate. 

For sure, we’ve all been there. Even in 2020, you can experience poor call quality, and it doesn’t just happen on your cellphone. As businesses replace old analog phone systems with hosted Voice over IP (VoIP) phones, it’s possible for you to have similar calls when using your office desk phone. 
Home, office, or cubicle—location makes no difference. VoIP phone technology always relies on your Internet connection—its speed AND quality—along with your network.

Internet Traffic Jam

Internet congestion is the most common cause of poor business phone call quality. There’s only so much room designated for all of your Internet traffic (e.g., email, Netflix, Google, etc.), and the amount needed for phone calls is limited during times of congestion. It’s like a highway traffic jam. At 10 a.m., you can keep up with other cars at 80 mph, but during the lunch rush, it’s bumper-to-bumper cars, and your speed slows to a turtle’s pace. 

Hitting Internet Potholes

Your Internet connection’s quality is harder to detect and diagnose. There’s something physically wrong with the infrastructure providing your connection, and it’s causing poor call quality. Back on the highway, imagine the lunch rush is over and you’re flying along at 80 mph again. Suddenly, BAM, you hit a gigantic pothole. Ouch! You never saw it coming. 

Putting Your Business Phone Calls First

If business phone calls are still cutting in and out or dropping after ruling out your Internet connection, it’s time to dig into your network. When users on your network access multiple applications simultaneously, it causes that pesky congestion. 

Luckily, you can work with your IT department or consultant to prioritize the voice traffic so there’s plenty of space for your phone calls to get through first. In the VoIP world, it’s known as Quality of Service (QoS). It’s like adding carpool or “Exit Only” lanes to the metaphorical highway.  

Just like your cellphone though, issues with Internet-based office phones should be the exception, not the rule. A dropped call or voice crackling happens every once and a while; however, if the issues persist, it’s time to call your VoIP phone provider.

Luckily, you don’t have to become an expert in VoIP phone systems and call quality (unless you want to, of course!). Contact UpLync Communications, a business phone company in Lafayette, Indiana, that also provides text and fax. Our team will guide you through the transition to a hosted VoIP phone system and be there when you need help afterward. (Added bonus: Installation and customer support are free!)