Posts by UpLync
Desk Phone vs. Softphone: What’s Best For Your Business?
Your old phone system is on the fritz. You’ve been limping it along by finding replacement parts and handsets on eBay, but it will fail any day. So, you’ve started shopping for a replacement. After weighing the pros and cons of premises-based versus cloud-based options, you decide on a hosted voice-over IP (VoIP) phone system. But…
Read MoreBuying Headsets? How to Choose Between Bluetooth and DECT
Shopping for a headset to use with your business phone is like walking down the cereal aisle at the grocery store—the options are endless! It can be overwhelming. Before jumping into specifics like whether you want the headset to cover one ear (mono) or both (binaural), there’s an easy decision to make. It’s similar to…
Read MoreBzzz! Another Customer Text!
Texting has become one of the most popular forms of communication for businesses today. According to Techjury, more than 75 percent of clients want to receive offers via text message, and 41 percent would rather receive texts than emails. Customers are more likely to open and read text messages as opposed to email as well.…
Read MoreLafayette’s Go-To Phone and Internet Providers: Two Local Businesses, One Local Solution
Hosted voice over IP (VoIP) business phones aren’t picky about internet service providers. They’ll fire up and “work” regardless of the vendor name at the top of your monthly internet bill. But there’s a caveat. Your VoIP phones will throw a fit if that vendor’s internet service is slow or degraded by high packet loss…
Read MoreKeep on Talkin’ – Even When the Internet Fails!
Take a look around your business. How many devices connect to the internet? What happens if there’s an outage? Computers, credit card machines, phones, etc., all the essential tools to successfully run a business, rely on internet service. They allow you to connect and engage with your customers. That’s why an internet outage can be…
Read MoreStay On-the-Go with a Business Softphone
Meetings across town. Picking up sick kids from school. Helping customers after-hours. There are tons of times when you need to leave your office but want to stay connected. You could give everyone your cellphone number, but then you risk customers or coworkers calling at all hours of the day (and night!). If you find…
Read MoreCelebrate the Good Times, Come On
Live in the now! The past is in the past! Forward march! A million sayings remind us to focus on the future and not dwell on the past. But this is the time of year when reflection on what happened in the last 12 months makes sense. It’s easy to get caught up in what…
Read MoreI just called to say… THANK YOU
Thank you. When was the first time you heard those two words together? You may not remember because you were so young. What’s in a “Thank you?” “Thank you,” along with “please,” is one of the first phrases we learn. It’s packaged with developing manners and polite behavior during early childhood. For most people, saying…
Read MoreHappy Calls, Happy Customers
Changing voice over IP (VoIP) phone service providers or transitioning your old analog PBX system to internet-based phones doesn’t have to be a daunting task. It’s an opportunity to evaluate how you can use your phone system to increase office efficiencies and sales. Go With The Flow Start by considering what happens when a call…
Read MoreWho Drew the Phone System Short Straw?
Sam is the office manager at a local healthcare clinic. He oversees and supports all administrative staff and ensures that the clinic runs efficiently. From generating payroll to approving office supply orders, Sam covers it all. He loves his job. Well, except one task – managing the clinic’s phone system. It seemed easy enough at…
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